Program Assistant - Non-Profit
A fast-paced, dynamic, grassroots non-profit organization dedicated to ending poverty is seeking a dependable and mature administrative professional. This person will be responsible for managing the large volume of calls from the people who want to help and from the people needing assistance. Keeping track of the data requires a discreet, highly-detailed and highly-organized person. This position is crucial to the organization because their ability to help people starts with the incoming calls.
The phone rings a lot there, with calls coming from people who need assistance and from people who would like to help in myriad ways. The Program Assistant will field a large volume of incoming calls and connects callers to the appropriate team or takes messages as necessary. This position requires an ability to appropriately handle a wide variety of different types of calls with patience and kindness, treating each caller like they are the first caller of the day.
The individual selected for the position will have a genuine commitment and a sense of urgency for the mission, in addition to providing fundamental support to the daily operations. This position can be full- or part-time.
Serve as the first point-of-contact for callers, from those seeking help to those seeking to contribute to the movement, with the highest level of professionalism and compassion
Work closely with sensitive donor data by way of careful data entry
Enthusiasm for providing fundamental support to several dynamic teams
Strong administrative skills and ability to handle daily operations with maturity and professionalism
Excellent organizational and communication skills
Strong attention to detail and accuracy with taking messages
Dedication to careful and efficient data entry
Ability to adapt to a fast-paced work environment
Experience with databases preferred but not required
A passion and demonstrated commitment to the movement to end poverty
Proficiency in Spanish is a plus
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