Program Assistant - Non-Profit
A dynamic, fast-paced, grassroots non-profit organization dedicated to ending poverty is looking for a mature and dependable administrative professional who can manage the large volume of calls from people needing assistance and from the people who want to help. Keeping track of the data requires a highly detailed, highly organization person. This position is crucial to the organization because our ability to help people starts with the incoming calls.
The phone rings a lot here, with calls coming from people who need our assistance and from people who would like to help in myriad ways. The Program Assistant fields a large volume of incoming calls and connects callers to the appropriate team or takes messages as necessary. This position requires an ability to appropriately handle an array of different types of calls with patience and kindness, treating each caller like they are the first caller of the day.
The individual selected for the position will demonstrate a genuine commitment and a sense of urgency for the mission, in addition to the commitment to providing fundamental support to the daily operations. This position can be full- or part-time.
Act as the first point-of-contact for callers, from those seeking help to those seeking to contribute to the movement, with the highest level of professionalism and compassion
Work closely with sensitive donor data by way of careful data entry
Excellent organizational and communication skills
Strong administrative skills and ability to handle daily operations with maturity and professionalism
Strong attention to detail and accuracy with taking messages
Dedication to careful and efficient data entry
Ability to adapt to a fast-paced work environment
Enthusiasm for providing fundamental support to several dynamic teams
Experience with databases preferred but not required
Proficiency in Spanish is a plus
A passion and demonstrated commitment to the movement to end poverty
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